Clothing proudly made in Quebec
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Free delivery and hassle free returns

Return and exchange

Free Delivery

It is a pleasure to offer you free standard shipping. Deliveries are made using Canada Post.

 

Deliveries normally take up to 7 business days within Canada, 10 business days for the United States. In the case of unforeseen circumstances and delays, you will be notified. If additional costs for shipping occur due to misinformation of address, the customer will be billed. Ensure to give us your good address.

 

Hassle-free Returns:

At Vestita, we want you to have a full of life experience and love your purchase. Whether you need a different size, colour, or item or you are not satisfied, simply return your purchase within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund (we reserve the right to refuse a return if the product does not fit that description). All shipping costs are the client’s responsibility and will not be reimbursed unless you have received an item in error. Refunds will be processed using the same payment method as for the original purchase.

 

Returns are processed within 10 business days of receiving your return. We’ll send you an email confirmation when your refund has been issued or when your exchange has been shipped. Finally, the refunds will be on the original payment method.

 

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Vestita is not responsible for missing and damaged packages, or packages lost in transit.

 

To get your free packing slip, contact us at boutique@vestita.ca. To expedite the process of exchange or return, please provide us with the following information:

 

  • Invoice or transaction number
  • Last and First Name
  • Phone
  • Email
  • Shipping Address
  • Exchange : We will contact you to complete the transaction. Please indicate the best time to contact you.
  • Return, Thanks in advance to inform us of the reason for return. Your opinion is important to us.

 

Vestita is not responsible for missing and damaged packages, or packages lost in transit.

 

Contact us

For questions regarding our products, return or exchange policies, or your purchase, please contact us by email at boutique@vestita.ca or by phone at 819-664-6607. Our business hours are Monday to Friday, 9AM to 5PM.

 

Vestita
166 rue de Port-Daniel
Gatineau, Quebec, Canada
J8V 0H8

 

Last Update : March 2017